Get Fast, Expert Responses from the Tipalti Support Team

“The user experience is really good, downtime hardly ever happens, we haven’t come across any bugs, and we have really great visibility of exactly where an invoice is sitting in the process. Payments go off smoothly, the support team is responsive and helpful, and the integrations make our lives much easier.”

“The greatest strength I’ve had with Tipalti is transparency, and being able to address issues as they arise. I will push out questions to the support team and I hear back within hours. Things are addressed quickly, with a great interaction that furthered my trust in the company. I’m very happy with the relationship.”

“Whenever I have questions, I have reached out to the Support team and received a near instant response from a customer service representative. They have managed to resolve all of my issues.

Highly Responsive & Available

We understand the importance of being readily available to assist our clients with their questions and concerns. To ensure their needs are met, we offer a range of support options:

• Phone Support: Available daily from 6:30 AM – 6:30 PM Pacific time. Reach us at +1 800-305-3550.
• Email Support: Available daily from 6:30 AM – 6:30 PM Pacific time. Raise a support request.
• Live Chat Support: Available on weekdays from 6:00 AM – 12:00 PM Pacific time. Accessing live chat is easy – simply click on the yellow question mark icon at the bottom right-hand corner of any page on the Hub through the Resource Center.

We take pride in our swift response times, with an average first response time of under 2 hours. Our goal is to resolve issues promptly, minimizing disruptions to your operations.

We’re here to ensure you have multiple avenues to get the support you need.

5-Star Satisfaction Ratings

Our speed, responsiveness, and issue resolution are key reasons why our customers consistently rate their satisfaction with the support team at 98%+. We pride ourselves on our high customer satisfaction and always go the extra mile to ensure issues are resolved, as well as provide tips to improve the experience with the software.

Typical Support Requests & Always-On Knowledge Base

In addition to live phone and email support, you can access our Knowledge Base 24/7 to learn more about a product feature or to troubleshoot your own issue. Common requests that Support can assist with are:

• Questions about the platform
• Payees that claim they haven’t received payment yet
• How to fix a rejected payment
• Features and improvements